The NexTool Warranty covers only the original/primary owner and does not cover abuse, alteration, theft, loss, or unauthorized and/or unreasonable use of NexTool products. This Warranty covers tools purchased for personal use only and does not cover commercial accounts or bulk purchases with the intent to resell repaired or refurbished tools.
This warranty does not cover accessories, sheaths, imprinting, color finishes, cleaning, or sharpening. Any of the aforementioned will not be returned to sender.
Be sure to choose an insured and trackable delivery service as NexTool is not responsible for products that do not arrive in the mail. Please retain your shipment tracking information until we confirm receipt of your warranty product. This warranty covers products purchased through an authorized dealer and proof of purchase from an authorized dealer may be required.
NexTool is not liable for incidental or consequential damages. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from jurisdiction to jurisdiction.
The warranty period is one year from the date of delivery of the product. The delivery date of online, telephone or other off-site transactions is the same as delivery date recorded by the third-party logistics; in other cases, the invoice date should be regarded as delivery date, but if you can effectively prove that the invoice date is earlier than the actual delivery date and it is not caused by your end, the actual delivery date shall prevail with our confirmation. If you are unable to provide valid third-party logistics delivery information or invoices, the warranty date will be calculated from 30 days after the product leaves the factory. Please see the warranty card for the specific warranty period and other matters.
HOW TO ACCESS TO OUR SERVICES
Below optional methods for you to contact us for warranty service:
– Service hot-line: 86 - 662 - 369 2722 (Only available in Chinese)
– Contact via email: firstname.lastname@example.org
For warranty application, please submit clear, complete and correct documents including
① invoice；② warranty card ；③Order information on E-commerce platform（if applicable）.
If you cannot provide above proofs indicating the source of the product, you will not be able to obtain warranty service.
1). Within 1 year since the start of the warranty period, if the product warranty is occurred, and it is confirmed by us or our authorized after-sales service center, you can enjoy free repair or component replacement services. The repaired product or product with replaced components will continue to enjoy the warranty service during the remaining of the original product. If the remaining warranty service period is less than 3 months when warranty occurs, the remaining warranty period will be extended to 3 months.
2). For the failures or damages that are confirmed not in the coverage of warranty, you shall bear the round-trip freight (if any) and the risks in the transportation process.
3). For product failures beyond the warranty period or outside the scope of the warranty service, we will provide paid repair services . When repair occurs, we will provide a 90-day warranty for the repaired or replaced components.