Chinese New Year Notice: Shipping paused Feb 8–28. All orders ship on March 1.

Shipping policy

SHIPPING POLICY

OVERVIEW

Thank you for visiting and shopping at nextoolstore.com. We are committed to delivering your order in a reliable and timely manner.


ORDER PROCESSING TIME

All orders are processed within 3–5 business days (excluding weekends and holidays).

Please note that processing time is separate from shipping time.

In case of high order volume, processing may be delayed slightly. We will notify you via email if there is a significant delay.


SHIPPING TIME

Estimated delivery time: 7–20 business days after shipment.

Please note:

  • Delivery times are estimates only and not guaranteed
  • Actual delivery may vary depending on destination, customs clearance, and carrier performance

SHIPPING COSTS

We offer free shipping on orders over $129.

Shipping fees (if applicable) will be calculated at checkout.


CUSTOMS, DUTIES & TAXES

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping cost.


SHIPPING ISSUES & DELAYS

Once your order has been shipped, it is handled by third-party carriers.

We are not responsible for delays, losses, or damages caused by:

  • Shipping carriers
  • Customs processing
  • Incorrect or incomplete shipping addresses
  • Force majeure events (e.g., natural disasters, pandemics)

However, we will assist you in contacting the carrier and help resolve issues where possible.


DAMAGED OR LOST PACKAGES

If your package arrives damaged or is lost, please contact us within 3 days at:

nextoolstore@nextoolworld.com

Please provide:

  • Order number
  • Photo or video evidence (if applicable)

We will review the case and assist you accordingly.


INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate shipping details.

We are not responsible for orders shipped to incorrect addresses provided by the customer.


DELIVERY FAILURE / REFUSED SHIPMENTS

If a package is refused, unclaimed, or cannot be delivered due to customer-related issues:

  • The order will not be eligible for a refund
  • Additional shipping fees may apply for reshipment

CONTACT US

If you have any questions regarding shipping, please contact:

nextoolstore@nextoolworld.com