Shipping policy
SHIPPING POLICY
OVERVIEW
Thank you for visiting and shopping at nextoolstore.com. We are committed to delivering your order in a reliable and timely manner.
ORDER PROCESSING TIME
All orders are processed within 3–5 business days (excluding weekends and holidays).
Please note that processing time is separate from shipping time.
In case of high order volume, processing may be delayed slightly. We will notify you via email if there is a significant delay.
SHIPPING TIME
Estimated delivery time: 7–20 business days after shipment.
Please note:
- Delivery times are estimates only and not guaranteed
- Actual delivery may vary depending on destination, customs clearance, and carrier performance
SHIPPING COSTS
We offer free shipping on orders over $129.
Shipping fees (if applicable) will be calculated at checkout.
CUSTOMS, DUTIES & TAXES
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.
These charges are the responsibility of the customer and are not included in the product price or shipping cost.
SHIPPING ISSUES & DELAYS
Once your order has been shipped, it is handled by third-party carriers.
We are not responsible for delays, losses, or damages caused by:
- Shipping carriers
- Customs processing
- Incorrect or incomplete shipping addresses
- Force majeure events (e.g., natural disasters, pandemics)
However, we will assist you in contacting the carrier and help resolve issues where possible.
DAMAGED OR LOST PACKAGES
If your package arrives damaged or is lost, please contact us within 3 days at:
Please provide:
- Order number
- Photo or video evidence (if applicable)
We will review the case and assist you accordingly.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate shipping details.
We are not responsible for orders shipped to incorrect addresses provided by the customer.
DELIVERY FAILURE / REFUSED SHIPMENTS
If a package is refused, unclaimed, or cannot be delivered due to customer-related issues:
- The order will not be eligible for a refund
- Additional shipping fees may apply for reshipment
CONTACT US
If you have any questions regarding shipping, please contact:

